Refund & Cancellation Policy

We want you to be happy with every order. This policy explains cancellations, re-cleaning, and refunds for lost or damaged items.

1. Cancellations

• Before pickup — cancel any time at no charge.
• After pickup / once processing has begun — the order cannot be fully cancelled; a charge for work already done may apply.

2. Not satisfied with the cleaning?

If an item hasn't been cleaned to a reasonable standard, tell us within 48 hours of delivery and we'll re-clean it free of charge. Please keep the item unused and unwashed in the meantime.

3. Lost or damaged items

• Report any loss or damage within 48 hours of delivery with your order number and photos.
• Where an item is lost or damaged due to our fault, compensation is offered up to ten (10) times the cleaning charge of that item, capped at a reasonable maximum per item, in line with standard industry practice.
• We are not responsible for damage arising from inherent conditions of the fabric (colour bleed, shrinkage, pre-existing wear) or from undeclared special-care or valuable items.

4. How refunds are issued

• Approved refunds are credited back to your original payment method.
• Refunds to the original payment method typically take 5–7 business days to reflect, depending on your bank/provider.

5. Subscription packages

Subscription packages (e.g. the Student Package) are for the stated cycle and usage limits. Unused quota does not roll over and package fees are generally non-refundable once the package is active, except where required by law.

6. How to raise a request

Contact us with your order number: email support@varivo.in or see Contact Us. We aim to respond within 1–2 business days.